Services at another level.

PEARL App

Guidelines

Account access

4

Create an account

  1. Click the header menu in the top right corner.
  2. Click register.
  3. Complete the required details, including email address, first name, last name, password, and password confirmation.
  4. Read and accept the Terms and Privacy Policy checkboxes.
  5. Click register.

Log in

  1. Click the header menu in the top right corner.
  2. Click login.
  3. Enter your email address and password.
  4. Click login.

Log out

  1. Click the header menu in the top right corner.
  2. Open the account or profile controls.
  3. Click logout.
  4. Confirm logout if prompted.

Reset password

  1. Click the header menu in the top right corner.
  2. Open login, then click the reset password option.
  3. Enter your account email address.
  4. Submit the reset request.
  5. Follow the password reset email instructions.

Appointments

4

Approve, deny, or cancel an appointment

  1. Open the header menu from the top right corner.
  2. Open Schedule for the chosen listing.
  3. Select the appointment request or appointment entry.
  4. Choose approve, deny, or cancel.
  5. Confirm the action when the interface asks for confirmation.

Request an appointment

  1. Open the listing page.
  2. Open the schedule or service appointment control.
  3. Select the service, date, and time where required.
  4. Complete any requested notes or contact details.
  5. Submit the appointment request.

Review appointment requests

  1. Open the header menu from the top right corner.
  2. Open Schedule for the chosen listing.
  3. Review the pending appointment requests.
  4. Open a request to see its details before choosing an available action.

View or cancel your appointments

  1. Open the header menu from the top right corner.
  2. Open Appointments.
  3. Find the appointment you want to review.
  4. Use the cancel action if cancellation is available.
  5. Confirm the cancellation when prompted.

Comments

1

Add, edit, or delete your comment on a review

  1. Open the listing page reviews section.
  2. Open the comments for a review.
  3. Add a comment, or open your own comment actions.
  4. Edit the text or choose delete.
  5. Save or confirm the action.

Contact

1

Choose the right PEARL contact route

  1. Use Reports when the issue is about content, listings, reviews, comments, or suspicious behavior.
  2. Use Feedback when you want to express an opinion, rating, idea, or tutorial comment about PEARL App.
  3. Use Tickets when you need to report an issue, ask for support, request privacy/account help, or send another request that needs follow-up.
  4. You can also write to office@pearlapp.eu.

Cookies

1

Choose cookie settings

  1. Open the cookie banner or Cookies page.
  2. Choose accept all, reject optional, or customize.
  3. If customizing, select the optional categories you want to allow.
  4. Save the cookie settings.

Feedback

2

Send feedback

  1. Open the header menu from the top right corner or use a tutorial feedback action.
  2. Open Feedback and choose add feedback.
  3. Select the topic and rating.
  4. Enter a subject and message.
  5. Send the feedback.

View your feedback

  1. Open the header menu from the top right corner.
  2. Open Feedback.
  3. Review the feedback entries shown for your account.

Gallery

2

Add gallery photo

  1. Open the header menu from the top right corner.
  2. Open Gallery for the chosen listing.
  3. Click the add photo action.
  4. Choose the image file and complete any required details.
  5. Save the gallery photo.

Preview, edit, or delete a gallery photo

  1. Open Gallery for the chosen listing.
  2. Select the gallery photo.
  3. Choose preview, edit, or delete.
  4. Update details or confirm deletion where required.
  5. Save the change.

Legal pages

2

Accept Terms and Privacy during registration

  1. Open the header menu from the top right corner.
  2. Click register.
  3. Read the Terms and Privacy links if needed.
  4. Tick the Terms and Privacy acknowledgement checkboxes.
  5. Complete and submit registration.

Read public documents

  1. Scroll to the footer or use a public document link.
  2. Open About, FAQ, Guidelines, Terms, Privacy, or Cookies.
  3. Read the document shown in the current language.
  4. Use related document links if you need another public document.

Likes

1

Like or remove a like from a review

  1. Open the listing page reviews section.
  2. Find the review.
  3. Click the like action to like it.
  4. Click the same action again to remove your like.

Listings

15

Add or change listing cover photo

  1. Open the header menu from the top right corner.
  2. Open Listing Settings for the listing.
  3. Open the cover photo action.
  4. Choose an image, adjust crop or position where shown.
  5. Save the cover photo.

Add or change listing profile photo

  1. Open the header menu from the top right corner.
  2. Open Listing Settings for the listing.
  3. Open the listing profile photo action.
  4. Choose an image, adjust crop or position where shown.
  5. Save the profile photo.

Add or edit bio

  1. Open Listing Settings for the listing.
  2. Open the About section.
  3. Click edit on the bio field.
  4. Enter the bio text.
  5. Save the bio.

Add or edit contact details

  1. Open Listing Settings for the listing.
  2. Open the Contact section.
  3. Choose the contact field to edit.
  4. Enter or update the contact value.
  5. Save the field.

Add or edit description

  1. Open Listing Settings for the listing.
  2. Open the About section.
  3. Click edit on the description field.
  4. Enter the description.
  5. Save the description.

Add or edit schedule

  1. Open Listing Settings for the listing.
  2. Open the schedule editor.
  3. Set operating days and hours.
  4. Add break intervals or special days off if needed.
  5. Save the schedule.

Ask about a denied or blocked listing

  1. Open the header menu from the top right corner.
  2. Open Tickets.
  3. Choose the content moderation topic.
  4. Include the listing name or listing code and explain what you need reviewed.
  5. Submit the ticket and wait for a support or moderation response.

Copy listing code

  1. Open Listing Settings for the listing.
  2. Open the listing details area.
  3. Review the listing code shown by the interface.
  4. Copy the value if a copy action is available.

Create listing

  1. Open the header menu from the top right corner.
  2. Click List My Business.
  3. Choose listing type, domain, category, country, city, and listing name.
  4. Review the confirmation details.
  5. Create the listing.

Delete listing

  1. Open Listing Settings for the listing.
  2. Open the settings/status section.
  3. Click delete listing.
  4. Read the confirmation prompt.
  5. Confirm deletion.

Pause or reactivate listing

  1. Open Listing Settings for the listing.
  2. Open the settings/status section.
  3. Choose the pause, deactivate, or reactivate action that is available.
  4. Confirm the action when prompted.

Share listing page

  1. Open the listing page.
  2. Click the share action.
  3. Choose copy or the available share method.
  4. Share the copied listing link where needed.

Turn listing features on or off

  1. Open Listing Settings for the listing.
  2. Open the features or options section.
  3. Find the functionality you want to change.
  4. Toggle it on or off.
  5. Wait for the setting to save.

Update listing information before review

  1. Open Listing Settings for the listing.
  2. Review the listing name, bio, description, contact details, schedule, photos, and services.
  3. Correct missing, outdated, misleading, or incomplete information.
  4. Save each updated section.
  5. Use Tickets if you need support to review a denied or blocked listing again.

View listing page

  1. Open a listing link or search result.
  2. Review the public listing sections.
  3. Use tabs or section controls to view services, posts, reviews, schedule, team, partnerships, contact, and trust details when they are shown.

Messages

2

Send, read, archive, or unarchive messages

  1. Open the header menu from the top right corner.
  2. Open Chats.
  3. Select a chat to open Messages.
  4. Read the conversation or enter a new message.
  5. Use the available archive or unarchive controls if you want to organize the chat.

Start or open a chat

  1. Open the listing page or Chats window.
  2. Click the chat or message action.
  3. Log in or register if the platform asks for authentication.
  4. Open the conversation that is created or already available.

Notifications

3

Choose notification preferences

  1. Open Profile Settings.
  2. Open notification preferences.
  3. Choose the type of notification you want to change.
  4. Toggle the preference on or off.
  5. Allow browser notification permission if push notifications require it.

Open a notification

  1. Open the header menu from the top right corner.
  2. Open Notifications.
  3. Select the notification.
  4. Click the link or action shown in the notification.

View notifications

  1. Open the header menu from the top right corner.
  2. Open Notifications.
  3. Switch between all and unread if needed.
  4. Review the notification list.

Partnerships

1

Invite, accept, deny, cancel, or view a partnership

  1. Open the header menu from the top right corner.
  2. Open Partnerships for the chosen listing.
  3. Search by listing code or open an existing partnership request.
  4. Choose invite, accept, deny, cancel, or view based on the available action.
  5. Confirm the action when prompted.

Pearly help

1

Open help tips and send feedback

  1. Open a supported tool window.
  2. Click the Pearly help action.
  3. Read the guidance shown for that tool.
  4. Click feedback if you want to comment on the help tip.
  5. Complete and send the feedback form.

Platform news

1

View platform news

  1. Open PEARL App.
  2. Look at the top newsbar area.
  3. Read the active platform announcement in the current language.

Posts

2

Add, edit, archive, unarchive, or delete a post

  1. Open the header menu from the top right corner.
  2. Open Posts for the chosen listing.
  3. Choose add post or open an existing post.
  4. Enter or update title, description, and image if the form shows those fields.
  5. Save, archive, unarchive, or delete using the available action.

View listing posts

  1. Open the listing page.
  2. Open the posts/news section.
  3. Review the active posts shown for the listing.

Profile

11

Add or change date of birth

  1. Open the header menu from the top right corner.
  2. Open Profile Settings.
  3. Click edit on the birthdate field.
  4. Select or enter the date of birth.
  5. Save the birthdate.

Add or change gender

  1. Open Profile Settings.
  2. Click edit on the gender field.
  3. Select the gender value.
  4. Save the gender.

Add or change phone number

  1. Open Profile Settings.
  2. Click edit on the phone field.
  3. Select the country code and enter the phone number.
  4. Save the phone number.

Add or change profile photo

  1. Open Profile Settings.
  2. Open the profile photo action.
  3. Choose an image file.
  4. Adjust crop, zoom, or position where shown.
  5. Save the profile photo.

Change email address

  1. Open Profile Settings.
  2. Click edit on the email field.
  3. Enter the new email address and your current password.
  4. Save the change.
  5. Complete any email verification step sent to the new address.

Change name

  1. Open Profile Settings.
  2. Click edit on the name field.
  3. Enter first name and last name.
  4. Save the name.

Change notification preferences

  1. Open Profile Settings.
  2. Open notification preferences.
  3. Choose the type of notification.
  4. Toggle the preference on or off.
  5. Allow browser permission if enabling push notifications requires it.

Change password

  1. Open Profile Settings.
  2. Open the change password action.
  3. Enter the current password.
  4. Enter and confirm the new password.
  5. Save the new password.

Change preferred language

  1. Click the language control in the header or open Profile Settings.
  2. Choose the preferred language.
  3. Confirm the selection if prompted.
  4. Continue in the updated language when the page changes.

Change sharing preferences

  1. Open Profile Settings.
  2. Find sharing preferences.
  3. Toggle the fields you want to share or hide.
  4. Wait for the preference to save.

Delete account

  1. Open Profile Settings.
  2. Click delete account.
  3. Enter your password to reauthenticate.
  4. Review the final confirmation.
  5. Confirm account deletion.

Reports

3

Choose the right report reason

  1. Open the report action on the listing, review, or comment.
  2. Open the report reason selector.
  3. Choose the reason that best matches the issue, such as illegal or harmful content, harassment, misinformation, intellectual property, privacy, business integrity, health or safety, platform abuse, inappropriate content, or other.
  4. Read the examples shown for the selected reason.
  5. Continue only if the issue is about content, policy, or suspicious behavior rather than general support.

Report a listing, review, or comment

  1. Open the listing, review, or comment report action.
  2. Select the report reason.
  3. Enter the subject and details.
  4. Review the report information.
  5. Submit the report.

Write a useful report

  1. Choose the closest report reason.
  2. Enter a short subject that identifies the issue.
  3. Describe what happened, where it appears, and why it should be reviewed.
  4. Include only information that helps moderators understand the reported content or behavior.
  5. Submit the report after checking that the target and reason are correct.

Resources

2

Create a folder or file

  1. Open the header menu from the top right corner.
  2. Open Resources for the chosen listing.
  3. Choose the add folder or add file action.
  4. Enter the required name or details.
  5. Save the resource.

Rename, move, recolor, edit, or delete a folder or file

  1. Open Resources for the chosen listing.
  2. Select the folder or file.
  3. Choose rename, move, color, edit, or delete.
  4. Complete the requested change.
  5. Save or confirm the action.

Reviews

1

Add, edit, or delete your review

  1. Open the listing page reviews section.
  2. Click the review action.
  3. Choose rating and complete the subject or review text where required.
  4. Submit the review.
  5. To edit or delete it later, open your review actions and save or confirm the change.

Search

2

Filter and open search results

  1. Open the Services page.
  2. Use filters such as domain, category, type, country, or city when they are shown.
  3. Review the updated result cards.
  4. Open the result you want to view.

Search listings or services

  1. Open Home or Services.
  2. Click the search field.
  3. Type the service, listing, or keyword you need.
  4. Submit the search.
  5. Review the Services results page.

Services

6

Add service

  1. Open the header menu from the top right corner.
  2. Open Services for the chosen listing.
  3. Click add service.
  4. Complete the service details, such as name, description, price, duration, location, tags, appointment settings, and optional photo.
  5. Save the service.

Copy service

  1. Open Services for the chosen listing.
  2. Open the menu for the service you want to copy.
  3. Click copy.
  4. Review and adjust the copied service details.
  5. Save it as a new service.

Delete service

  1. Open Services for the chosen listing.
  2. Open the menu for the service.
  3. Click delete.
  4. Read the confirmation prompt.
  5. Confirm deletion.

Edit service

  1. Open Services for the chosen listing.
  2. Open the menu for the service.
  3. Click edit.
  4. Update the service details.
  5. Save the service.

Reorder service

  1. Open Services for the chosen listing.
  2. Find the service in the list.
  3. Use the move up or move down controls if they are shown.
  4. Wait for the new order to save.

View services

  1. Open a listing page or the Services page.
  2. Open the services section or review service result cards.
  3. Select a service to view more details if the page offers them.

Supporters

1

Support or remove support for listing

  1. Open the listing page.
  2. Click the support action.
  3. Log in or register if the platform asks for authentication.
  4. Click again if you want to remove your support.

Tasks

1

Add, view, update, cancel, or complete a task

  1. Open the header menu from the top right corner.
  2. Open Tasks for the chosen listing.
  3. Add a new task or open an existing one.
  4. Complete title, details, timeframe, or priority where needed.
  5. Save the task or update its status to pending, completed, or cancelled.

Team

1

Invite, accept, deny, cancel, or view a team member

  1. Open the header menu from the top right corner.
  2. Open Team for the chosen listing.
  3. Search by listing code or open an existing team request.
  4. Choose invite, accept, deny, cancel, or view based on the available action.
  5. Confirm the action when prompted.

Tickets

4

Ask about a moderation or report outcome

  1. Open the header menu from the top right corner.
  2. Open Tickets.
  3. Choose the content moderation topic.
  4. Include the listing, review, comment, report, or ticket reference if you have it.
  5. Explain what decision or outcome you want support to review.
  6. Submit the ticket.

Ask for privacy or account help

  1. Open the header menu from the top right corner.
  2. Open Tickets.
  3. Choose the topic that best matches privacy, account access, profile, deletion, or support.
  4. Enter a clear subject and message.
  5. Submit the ticket.

Create ticket

  1. Open the header menu from the top right corner.
  2. Open Tickets.
  3. Click add ticket.
  4. Select a topic and enter the subject and message.
  5. Submit the ticket.

View own tickets

  1. Open the header menu from the top right corner.
  2. Open Tickets.
  3. Review the tickets shown for your account.
  4. Load more entries if the window offers pagination.

Top Listing

1

Choose a Top Listing plan and continue to checkout

  1. Open Listing Settings for the listing.
  2. Open the Top Listing section.
  3. Review the current level and available plans.
  4. Enter a voucher code if you have one.
  5. Select a plan and continue to secure checkout.

Trust Level

2

Improve listing trust level

  1. Open Listing Settings for the listing.
  2. Find the Trust Level display and improvement suggestions.
  3. Add or improve listing details such as profile photo, cover photo, bio, description, schedule, contact details, gallery photos, services, posts, team, or partnerships where relevant.
  4. Save the updated listing information.
  5. Reopen the Trust Level display to review the updated points and suggestions.

View trust level and improvement suggestions

  1. Open the listing page or Listing Settings.
  2. Find the Trust Level display.
  3. Review the level, points, and improvement suggestions shown by the interface.
  4. Use the suggestions to decide which listing details to improve.
Version
0.2-draft
Last updated
2026-06-07
Language
EN